Charter & Tour Booking Policy

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us. We strongly recommend that you also read any Trip Information relating to your trip prior to booking to ensure that you understand the itinerary, style and physical demands of the trip you are undertaking.

1.Our agreement

These booking terms and conditions become the contract between you and Panorama Airways (ABN 59 058 741 123) (“us”, “we”, “our”) when you make a booking with us for a tour provided by us. The relevant tour will be the one identified in the booking documentation provided to you in connection with your booking. By booking your tour with us you agree to be bound by these terms and conditions.

2.Payment

You are required to pay a non-refundable deposit of 10% of the full amount owing per person per trip for your booking to be confirmed, with the remaining balance of your trip due 30 days prior to your travel departure date. If your booking is made within 30 days of the departure date, then the full amount is payable at the time of booking.

 

3.Change of itinerary

For operational reasons, we may need to operate substitute aircraft or change the date or time of your tour. We will give you as much notice as possible of any such changes. If you cannot participate in a re-scheduled tour, then we will give you a full refund except that we cannot refund the amount of any credit card fees charged in connection with your booking.

4.Fees and surcharges

Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip have been charged different prices. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply.

Credit Card Surcharge: A credit card surcharge of 1.9% may be charged if you use a credit card to pay for your booking.

5. Cancellation by the traveler

If you cancel some or all portions of your booking cancellation fees may apply. A cancellation will only be effective when we receive written confirmation of the cancellation. You are required to pay a non-refundable deposit of $250 AUD at the time of booking.

Please review our cancellation policy below for further details.

COVID-19
If the cancellation is due to you having COVID-19/ “flu-like symptoms”, supported by a medical certificate, we will hold 100% of monies paid by you in connection with the booking as credit.

6. Cancellation by us

We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary.

If we cancel your trip due to reasons other than a force majeure event you will receive a full refund.
If we cancel your trip due to a force majeure event you will receive 100% credit to use for a future trip or a refund, less unrecoverable costs.
All credits will be valid for 12 months from the original travel date of the booking. 


7. Booking amendments

If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 30 days prior to the proposed departure date. A fee of $200 per person per change will apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 30 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip. Transfers to another departure can only be made to a departure within the current validity period. Amendments to any other arrangements made in conjunction with your trip will incur an $130 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 10 days of departure.

 

8. Travel insurance

Travel insurance is not mandatory; however, travellers should give consideration on obtaining travel insurance to cover against personal accident, death, medical expenses and emergency repatriation. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.

 

9. Complaints

If you have a complaint about your trip please inform your pilot immediately or contact our head office at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaint should be put in writing to us within 30 days of the end of the tour.

 

10. Severability

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

 

11. Photos and marketing

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes

 

12. Privacy policy

Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our website).

 

13. Applicable law

The laws of NSW Australia govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of NSW, Australia

 

14.Be COVID-safe

In response to the global corona virus health crisis, we have made some changes to how we operate. The health and safety of our guests, staff and community remain our top priority and as such we will continue to follow all Government and health department directives to ensure we minimize risk. We ask that all guests check the Government website for information regarding any current travel restrictions prior to making any bookings. All guests are strongly recommended to download the Australian Government’s Covid-safe app prior to travel with us. Extra precautions are being taken regarding catering preparation and allocation. All guests will be asked to sanitize their hands every time they board the aircraft. All guests must be free of any cold or flu like symptoms, those displaying symptoms will not be permitted to board. Any guests who have booked travel and which fall ill are asked to contact our team to advise as soon as possible.

 

15.Feedback

We welcome feedback from all of our customers. If wish to provide feedback after your tour please contact us by email on panoramaairways@gmail.com or by telephone on +61 02 63 373737.

 

16.General

These terms and conditions are governed by the laws of the State of New South Wales and the parties submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in that place.

If any provision set out in these terms and conditions is unenforceable or void by law then it is to be severed from these terms and conditions. The remaining provisions will remain in full force an effect provided that the severance of the relevant provision has not materially altered their intended operation.

Cancellation and Refund policy

Cancellations received within 14 days of departure will incur a penalty of 25% per person.

Cancellations received within 7 days of departure will incur a penalty of 50% per person.

Cancellations received within 3 days of departure will incur a penalty of 100% per person.

Unused tour features are non-refundable.

No shows forfeit entire payment.

 

** Certain tours require a minimum number of participants to avoid cancellation. We reserve the right to cancel and fully refund affected customers, although we will make every effort to maintain the normal operation